At Thorn & Raised, we stand behind the quality of our live plants and strive to ensure your complete satisfaction. We want you to feel confident in your decision to order or rent plants from us, and we guarantee that our plants will arrive in excellent condition and thrive in your care.
Our Quality Guarantee includes the following commitments:
Healthy Plants: We source our plants from reputable growers who prioritize quality and plant health. Each plant is carefully inspected and selected before it is sent to you. We guarantee that the plants you receive will be healthy, with no signs of pests or diseases.
Proper Packaging: We take great care in packaging our live plants for shipping or delivery. Our packaging is designed to protect the plants during transit and ensure they arrive in the best possible condition. If, despite our efforts, your plant arrives damaged, please reach out to us immediately.
Arrival Condition: We guarantee that your plant will arrive alive and ready to thrive. However, please keep in mind that some plants may experience minor stress or leaf shedding during transit due to environmental changes. This is a natural response and should not cause concern. In case of any major issues, please contact us within 48 hours of receiving your plant.
Plant Care Support: We are committed to helping you succeed in caring for your plants. We provide detailed care instructions for each plant, including watering, light requirements, and any specific needs. Our knowledgeable team is available to answer your questions and provide guidance to ensure your plants stay healthy and happy.
Replacement or Refund: If, despite following our care instructions, your plant does not survive within the first 7 days of receiving it, we will offer a replacement or a refund, depending on the circumstances. Please note that certain conditions may apply, and we may require photos or additional information to assess the situation.
Please note that plants are living organisms, and their growth and survival depend on various factors, including proper care, environmental conditions, and individual plant characteristics. While we guarantee the quality of our plants, we cannot guarantee their long-term survival or growth once they are in your care.
We are committed to your satisfaction and want to ensure you have a positive experience with our live plants. If you have any concerns or issues with your order, please don't hesitate to contact us, and we will do our best to resolve the situation promptly and to your satisfaction.
Thank you for choosing Thorn & Raised for your live plant needs. We appreciate your support and look forward to helping you create a thriving green oasis!
NOT COVERED BY QUALITY GUARANTEE:
- Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)
- Potting soil on leaves (easily washed off with first watering)
- A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact
- Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously)
- Cold damage to packages without a heat pack
- Assorted products that differ from product photograph (Ex: collections and trays where selection is our choice)
- Missing packages that were delivered by USPS at the designated shipping address
Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year.