Shipping & Return Policy
Plant orders are shipped within 1-3 business days via USPS. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please email us at firstname.lastname@example.org so we can upgrade your shipping (additional cost applied).
Shipping will be via United States Postal Service within the United States and its outlying territories ONLY.
We pack our products by hand and take great care to ensure that they arrive at their final destination safely. Your plant will be meticulously wrapped in tissue paper and shipped in a sturdy box. Most 2" plants are shipped in their original plastic pot with soil. Fragile and big 4" plants are shipped bareroot to ensure their safety. Houseplants ship in their original nursery pots and are individually wrapped for safe arrival.
When opening your package, some soil may be loose in the box. Upon receiving your plants, make sure to remove them from their packaging immediately, and follow the care instructions provided.
SHIPPING IN SUMMER
It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please message us at email@example.com to postpone or reschedule your shipments. Extremely high temperatures can cause the plants to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.
⚠️Thorn & Raised is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.
SHIPPING IN WINTER
It is the responsibility of customers residing in areas subject to freezing weather to purchase a heat pack. While heat packs do not guarantee protection from frost, they will help prevent damage from occurring. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.
We only ship plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit. We cannot accept returns on plant orders because the plants cannot survive two way shipping. However, we gladly offer refunds or replacements if your order arrives damaged. Please email us at firstname.lastname@example.org if you have any an issue with your plant order. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.
For accessories and pots orders, full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery. The customer is responsible for return shipping fees and any damage that occurs during transit.
We only ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us within three days of delivery. Fragile plants such as bearpaw, baby toe, etc. may break or lose a few of their leaves during transport. Please contact us for replacements if your plants are severely damaged. We'll try our best to accommodate you.
COVERED BY QUALITY GUARANTEE:
Pest infestation (mealy bug, aphids, scale, etc)
Numerous broken or missing leaves
Incorrect or missing plant or product
Visible damage to pots, planters, or other accessories
NOT COVERED BY QUALITY GUARANTEE:
Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)
Potting soil on leaves (easily washed off with first watering)
A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact
Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously)
Cold damage to packages without a heat pack
Assorted products that differ from product photograph (EG: collections and trays where selection is our choice)
Missing packages that were delivered by USPS at the designated shipping address
Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year.
Orders under $55 --> shipping is calculated at checkout
Orders $55 and over --> free shipping
CHOOSING A SHIPPING OPTION:
If you are ordering houseplants or rosette shaped succulents, priority shipping will be the only option provided. Hardier succulents will have the option to ship USPS First Class Mail however, keep in mind your order will take between 2-5 business days for arrival. Priority shipping is definitely recommended to maintain the health of your plant purchase.
Orders can be canceled up to 24 hours after placement. Please contact us at email@example.com for expedient assistance.